Tool calling lets a model invoke external functions and data, and an agentic setup splits the task into several steps with a check on every result.
How to use the term
What to read alongside
This term is worth reading together with the neighbouring concepts in its section and the Gravity AI launch scenarios it belongs to.
Glossary section
The architecture patterns behind search by meaning, answers grounded in store data and the quality of the top results in the list.
What it is
Tool calling lets a model invoke external functions and data, and an agentic setup splits the task into several steps with a check on every result.
Example in ecommerce
In the cart the assistant can check stock, confirm that two items are compatible and set up the next step toward checkout.
Business impact
Extends scenarios from advice to action, but demands tighter quality and security controls.
A fit for terms about search by meaning, the architecture behind the results and product discovery.
Shows how AI terms turn into a real decision flow inside the product page.
Collects the product scenarios in one place and is the starting point for a demo.
We will show which scenario to start with, how to tie it to metrics and where measurable results come fastest.