Answers about orders
Finds the order and reports its current status in plain wording.
Customer support
Instant AI customer support
Answers order, delivery and return questions right away, and hands hard cases to an agent with full context.
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For the shopper
A clear answer at the right moment
Shoppers do not have to dig through site policies or wait for an agent to learn the order status, the delivery terms or how a return works.
- Shows the order status
- Explains delivery and returns
- Keeps context when handing off to an agent
For the store
Take routine load off the support team
The product closes repeat requests automatically, so the support team can focus on the cases that really need a person.
Capabilities
What the product does
Explains the terms
Covers delivery times and methods, payment, exchanges and returns.
Qualifies the request
Collects the details needed before a support agent steps in.
Hands off to an agent
Routes the hard case and passes the chat history, with no repeated questions.
Interface example
Fits into the shopping journey
The product works inside your own storefront and always leads to one concrete next action — a product, a cart, an answer or a support agent.
The data it uses
Orders and statusesDelivery termsReturn policyKnowledge baseRequest history
The metrics it moves
Automated answer rateFirst response timeAgent workloadHandoff rateAnswer rating
We will show Gravity AI on your own store
We review your catalog and shopping journey, then show the solutions that fit your tasks.